PRIVACY POLICY

Last Updated: 25 April 2023

Your privacy is critically important to us at Chainstack, and we are committed to protecting your personal data that you provide us. Chainstack Pte Ltd is a company incorporated in Singapore, and having its registered office at 8 Temasek Boulevard, #30-01, Suntec Tower 3, Singapore 038988 (hereinafter, “we”, “us”, “our”).

It is our Privacy Policy (hereinafter, “Privacy Policy”) to respect your privacy regarding any information you may provide us while operating our website (https://chainstack.com and any subdomain of chainstack.com) or services (hereinafter, “Website” and “Services”). We have adopted this Privacy Policy to explain what information we collect when you use our Website or Services, how we process this information, what rights you may have with regard to your personal data, and under what circumstances we may disclose the information to third parties. This Privacy Policy does not apply to third parties’ websites or services.

This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website and Services. Depending on your activities when visiting our Website and using our Services, you may be required to agree to additional terms and conditions.

WHAT DATA WE PROCESS AND WHY

Depending on the situation, we process various data, which may include data that may be treated as personal data in accordance with the laws of certain territories and countries.

In general, “personal data” means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, and so on.

Visiting Our Website

When you browse our Website, we process your IP address, browser type, language preference, referring site, and the date and time of each visitor request. We use this information to make sure you have a flawless experience when you visit our Web site, as well as to improve future user scenarios. From time to time, Chainstack may release this information in an aggregated and depersonalized form, e.g., by publishing a report on trends in the usage of our Website. However, Chainstack does not disclose your personal data without your permission.

Creating An Account To Use Our Services

We welcome you to join our Services and to launch your decentralized networks and applications. For you to benefit from our Services we need to process your company name, email address and password to set up your account.

Using Our Services

We process certain personal data to provide you with the core functionality of our Services. Specifically, when you are

Using the Chainstack Console, we process your name, surname, email address (your account identifier), organization name, IP address, all HTTP headers (most importantly User-Agent), cookies;
Using the Chainstack Blockchain infrastructure, we process nodes’ token stored in Chainstack Vault, IP address and HTTP headers, request body, API token in Chainstack Vault.

We also process your inputs that you provide to us when you use our Services. Please do not upload any personal data to the Services unnecessarily.

We use anonymized information, statistics and metadata associated with or generated by your use of our Services to improve the quality of our Services and technologies used in them. We assure you that such information does not contain any data that you have provided to us.

We may also process other data, which we describe in the Terms of Service of the respective Services. Please read them carefully. You can also email us if you have questions using the address below.

Subscribing To Our Newsletters

We are eager to share our news, latest industry trends, product updates, and exclusive promotions with you. To do so, we need to process your email address.

If you are a registered user of Chainstack platform and have supplied your email address, Chainstack may occasionally email you to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Chainstack and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum.

Getting In Touch With Us

We need to process your name and email address to be able to answer your questions. Additionally, you may provide us with your last name and your company name so that we can answer you more personally and closely.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

WHERE WE PROCESS YOUR DATA

Chainstack hosts the Chainstack Console in Singapore, while the Chainstack Blockchain infrastructure is globally decentralized. We strive to hire only reliable ISPs to make sure your data is secure.

Chainstack is an international team of passionate professionals who can only access your data through their job duties on a need-to-know basis. Needless to say, there is no access to your data from restricted or sanctioned countries and territories as defined by applicable legislation

WHEN WE SHARE YOUR DATA

In some cases, we share your data with third party services to achieve the purposes of data processing. Please refer to the table below and acquaint yourself with privacy policies of third party services.

Third Party Service and Its Privacy Policy	What Data Is Shared?	How Is The Shared Data Used?
Stripe by Stripe, Inc. https://stripe.com/privacy	Name, surname, credit card information (card number, expiry date, CVC code, ZIP code)	Payment processing including fraud detection
Google Analytics by Google LLC https://marketingplatform.google.com/about/analytics/terms/us/	Device fingerprint and cookie	Marketing analytics
Twilio Segment by Twilio, Inc. https://www.twilio.com/legal/privacy	Device fingerprint and cookie	Marketing analytics
Hubspot by Hubspot, Inc. https://legal.hubspot.com/privacy-policy	Device fingerprint and cookie	Marketing analytics
Twilio Sendgrid by Twilio, Inc. https://sendgrid.com/policies/security/	Name, surname, company name, email address	Sending emails to customers
Slack by Slack Technologies, LLC https://slack.com/trust/privacy/privacy-policy	Name, surname, company name, email address	Alerts and notifications about some customers’ activities
Zendesk by Zendesk, Inc. https://www.zendesk.com/company/agreements-and-terms/privacy-notice/	Name, surname, company name, email address	Sign up, sign in to customer support
Sentry by Functional Software, Inc. https://sentry.io/privacy/	Name, surname, company name, email address	Traceback logging and investigating errors as part of our customer support
Third party offerings and applications from the Chainstack Marketplace	Depends on an offering or an application	Enabling interoperability with our Services

Chainstack discloses personal data only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Chainstack’s behalf or to provide Services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country. Other than to its employees, contractors and affiliated organizations, as described above, Chainstack may disclose your personal data only in response to a subpoena, court order or other governmental request, or when Chainstack believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chainstack, third parties or the public at large.

RETENTION OF DATA

We usually keep the data for as long as it is necessary to achieve the declared purposes. In some cases, data may be retained for a longer, but limited period of time for purposes of invoicing, fulfillment of contractual obligations, legal requirements or when there is a legitimate interest.

LEGAL BASES FOR DATA PROCESSING THAT WE USE

We use different legal bases for processing your personal data, depending on the type of data and the purposes of data processing:

Consent – for example, in cases where we use your email address to send you newsletters.
Performance of a contract – for example, in cases where we provide you with the core functionality of our Services.
Instructions – for example, in cases where we process data in accordance with instructions received from you.
Compliance with a legal obligation – for example, in cases where we are obliged to keep certain data for tax purposes.
Legitimate interests – for example, in cases where we use anonymized usage data, except for cases where such interests are overridden by the interests or fundamental rights and freedoms of data subjects.

DATA SUBJECT RIGHTS

You may be entitled to exercise certain rights in relation to your personal data processed by Chainstack, depending on the country where you reside:

The right to obtain all your personal data we store (“Right of access”). In some cases, the right of access may be limited for technical reasons, including if the data has been anonymized and cannot be linked to any data subject.
The right to completely delete your personal data (“Right to erasure / right to be forgotten”).
The right to correct your personal data (“Right to rectification”).
The right to impose restrictions onprocessing of your personal data (“Right to restriction”).
The right to object to processing of your personal data (“Right to object”).
The right to receive provided personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller (“Right to data portability”).
The right to withdraw a consent where the data processing is based on the consent.
The right to lodge a complaint with a data protection authority.

If you wish to exercise your rights with respect to your personal data, please email us at the address below. We may ask you to further confirm your identity and will respond to you within the time period specified by applicable data protection law. Please note that in certain cases stipulated by applicable data protection law, we may charge you reasonable fee for processing your request or refuse your request.

SECURITY AND PROTECTION OF YOUR PERSONAL DATA

The security of your personal data is very important to us, and Chainstack takes all measures reasonably necessary to keep your personal data accurate and complete, and to protect against the unauthorized access, use, alteration or destruction of your personal data. Chainstack uses modern security solutions, strong encryption and role-base access control in order to protect customer data and mitigate any possible risks of data leak.

COOKIES

To enrich and perfect your online experience, Chainstack uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Chainstack uses cookies to help Chainstack identify and track visitors, their usage of Chainstack’s Website, and their Website access preferences. Chainstack visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chainstack’s Website, with the drawback that certain features of Chainstack’s Website may not function properly without the aid of cookies.

WE DO NOT SELL PERSONAL DATA

Chainstack will not rent or sell your personal data to anyone.

WE DO NOT PROCESS CHILDREN’S DATA

Our Website and Services are not intended for or positioned to be used by children under 16 years old. We do not deliberately or accidentally collect or process children’s personal data. If you know that we have been provided with personal data of children under 16, please write to us at the address below so that we can delete such data.

LINKS TO EXTERNAL SITES

Our Service may contain links to external websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review a privacy policy and terms and conditions of every third party website you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites, products or services.

PRIVACY POLICY CHANGES

Chainstack may change this Privacy Policy from time to time, and in Chainstack’s sole discretion. Chainstack encourages visitors to frequently check this page for any changes to its Privacy Policy.