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For account, billing, API, node, and production issues that need the support team.
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production Web3 infrastructure.
For account, billing, API, node, and production issues that need the support team.
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See current incidents, maintenance updates, and Chainstack service status.
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Yes. Submit a support request with the protocol, network, endpoint type, request method, error code, timestamps in UTC, and a short example request or response. This helps the team investigate faster.
Yes. Chainstack support can help with invoices, payments, refunds, subscription changes, usage questions, and plan upgrades or downgrades. Include your account email and any relevant invoice or payment details.
Yes. Submit a request for Dedicated Node deployments, node upgrades, syncing issues, restarts, maintenance questions, or decommissioning. Include the node ID, protocol, network, and what action you need.
Yes. Chainstack support can help troubleshoot add-ons, streams, gRPC connections, WebSocket behavior, authentication errors, delivery lag, reconnects, and usage visibility.
Yes. Submit a support request for login issues, authentication, API keys, organization access, team permissions, account deletion, or account recovery. Include the email address connected to your Chainstack account.
